Terms and Conditions

Please read our Terms and Conditions (the ‘Terms of Service’) set forth below as they apply to your access and use of our services, including our various websites, APIs, email notifications, applications, buttons, and widgets and/or purchasing a Product from us (each a ‘Service’ and collectively ‘Services’), and any information, text, graphics, photos, or other materials, uploaded, downloaded, or appearing on the Services (collectively referred to as ‘Content’).

By using or accessing www.byklu.com and the Services signifies your consent and agreement bound by the following Terms and Conditions. If you do not agree to be bound by these terms and conditions, you should not use this website.

By accessing and/or using the Services, you represent that you are 18 years old or above and are legally capable of entering into binding contracts.

If you do not accept these Terms of Service, please discontinue use of the Services immediately.

The expressions set in our Terms and Conditions as:

  • “we”, “us” and “our” are a reference to ‘klu.’ and/or ‘Klu Limited’
  • “website” is a reference to byklu.com
  • ‘product’ and ‘products’ are a reference to any goods listed on our site that you can submit an order for through our website

Who are we

We are Klu Limited, a registered company based out of Hong Kong. Our company registration number is 2563916.

Changes to Terms and Conditions

Any changes of our Terms and Conditions will be effective immediately upon publication on this website and will be the sole discretion of our company, ‘klu.’.

We reserve the right to alter and change these Terms and Conditions occasionally.

Your continued use of the website following such publication will represent an agreement by you to be bound and agree by the ‘Terms and Conditions’ as amended. It is your responsibility to be aware of these ‘Terms and Conditions’ as they may be altered time-to time.


Our website and its content entirely provided as is and except to the extent required by law, without any warranties of any kind, whether express or implied, including but not limited to, implied warranties of satisfactory quality, fitness for a particular purpose and non-infringement, to the fullest extent permitted by law.

The information on our website is for general information purposes only and does not constitute as advice.

We do not represent or warrant that the information and/or facilities contained in the website are accurate, complete or current, or that the website will be uninterrupted or error free, or that any defects in the website will be corrected or that the website or the server that makes the website available are free of viruses or any other harmful components. Except to the extent required by law, we do not make any warranties or representations regarding the use of the materials in the website in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise, in each case to the fullest extent permitted by applicable law.

We reserve the right to suspend or withdraw the whole or any part of the website at any time without notice and without incurring any liability.

The use of our website and its information and links is at your own risk. The website may from time-to-time contain links to other websites or information provided by third parties. We make no warranties or representations about the accuracy or suitability of the information or links provided on this website, including information provided by third parties. We have no control over their individual content and make no representations or warranties as to any of the information appearing in relation to any linked websites.

Should you decide or continue to access any third-party website(s) linked from our website, you do so at your own risk. We do not recommend any products or services advertised on those websites.

Privacy policy 

We are committed to protecting and respecting your privacy. We take the privacy of your information seriously and we understand the importance that it is to you to know what type/kind of information we collect and how we treat/use such information we may receive from you.

All personal contact information transmitted to us will not be shared, sold or solicited. We only collect information for the sole purpose of order tracking and record keeping of orders placed online. This information is limited:

  • customer name includes title, first/given name and surname
  • telephone number (business and home)
  • delivery address
  • billing address
  • invoice address
  • email
  • IP address
  • billing information

By using www.byklu.com and purchasing any products, you are agreeing to be bound by this privacy policy in respect of the information we collect about you.

Any and all personal and credit card information transmitted are handled by PayPal’s secure connection.

During and continuing the use of www.byklu.com you confirm that you accept the current terms and conditions in full at the time of use.

Changes to our privacy policy

We reserve the right that we may at any time amend, alter, change and//or update this policy at any time by amending this page. Any changes will automatically take effect upon posting. It is your responsibility to check this page from time-to-time to take notice of any changes we make, as they are legally binding on you. Some of the provisions contained in this acceptable use policy may also be superseded by provisions or notices published elsewhere on our site.

Limitation of liability

Where conditions and warranties implied by applicable law cannot be excluded, we limit our liability where and to the extent we are entitled to do so. Your use of www.byklu.com is at your own risk.

Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury), we are not legally responsible for:

  • losses that:-

a) were not foreseeable to you and us when the contract was formed;

b) or that were not caused by any breach on our part;

  • business losses; and
  • losses to non-consumers.

Your obligations

You must take your own precautions to ensure when accessing this website does not expose you to the risk of viruses, malicious computer code or other forms of interference which may damage your own computer system. We do not accept responsibility for any interference or damage to your own computer system which arises in connection with your use of this website or any linked website.

You must ensure that your access to this website is not illegal or prohibited by laws which apply to you.

You must not misuse our system or this website. This includes, hacking into, circumvent security or otherwise disrupt the operation of our website. Furthermore, you must not undertake any activity which will place an unreasonable burden on our systems.

You agree to indemnify us, claims and demands which may be instituted against us arising out of your failure to comply with these ‘Terms and conditions’.

Intellectual property

All of our trademarks, service marks and trade names used herein, including but not limited to the words marked ‘klu’, ‘klu.’, and ‘byklu’ are our trademarks or registered trademarks, unless stated otherwise. You may not use, copy, reproduce, republish, upload, post, transmit, distribute, or modify our trademarks in any way, including in advertising or publicity pertaining to distribution of materials on the website, without our prior written consent.

The use of our trademarks on any other website or network computer environment, for example the storage or reproduction of (a part of) the website in any external internet website or the creation of links, hypertext, links or deep links between the website and any other internet website, is prohibited without our express written consent.

All copyright featured, presented, represented or displayed including photography on the website is owned by us. Except as may be otherwise indicated in specific areas within the website, you are authorised to view, download documents, audio and video found on the website for personal, informational, and non-commercial purposes only.

Except as permitted by applicable copyright laws, you may not modify any of the materials and you may not copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any information or work contained on the website.

Except as authorised under the copyright laws, you are responsible for obtaining permission before reusing any copyrighted material that is available on the website. For purposes of these terms, the use of any such material on any other website or networked computer environment is prohibited. You will not remove any copyright, trademark or other proprietary notices from material found on the website.

If any event you download software (including but not limited to screensavers, icons, videos and wallpapers) from the website, the software, including any files, images incorporated in or generated by the software, and data accompanying the software are licensed to you by us. We do not transfer title to you. You own the medium on which the software is recorded, but we retain full and complete title, and all intellectual property rights therein. Except as permitted by applicable copyright laws, you may not redistribute, sell, decompile, reverse engineer, disassemble, or otherwise reduce the Software to a human-readable form.

Restricted use

Unless we agree otherwise in writing, you are provided with access to this website only for your personal use.

You are authorised to print a copy of any information contained on this website for your personal use, unless such printing is expressly prohibited.

You may not without our written permission sell information obtained from this website.

We undertake to comply with the terms of our privacy policy, which is provided on this website. By using this website, you acknowledge that you have read our ‘Privacy policy’.

We may use cookies in delivering the website to you. Cookies are small amount of data, which often includes an anonymous unique identifier that is sent to your browser from a website’s computers and stored on your computer’s hard drive.

Security of information

No data transmission over the Internet can be guaranteed as totally secure. Although we strive to protect such information, we do not warrant and cannot ensure the security of any information which you transmit to us. Accordingly, any information which you transmit to us is transmitted at your own risk.

Termination of access

Without notice the website may be terminated at any time ice. Our disclaimer will nevertheless survive any such termination.

Accessing our services

We do not guarantee that our Services or any content will always be available or be interrupted. Access to our Services is permitted on a temporary basis. We may suspend, withdraw, discontinue, or change all or any part of our Services without notice. We will not be liable to you if for any reason our Services are unavailable at any time or for any period.

Ordering goods from us

When you place an order on our site, please read and check your order carefully before submitting it. However, if you need to correct any errors you can do so before submitting it to us.

When you place your order at the end of the online checkout process we will acknowledge it by email. This acknowledgement does not, however, mean that your order has been accepted.

We may contact you to say that we do not accept your order. This is typically for the following reasons:

  • the goods are unavailable;
  • we cannot authorise your payment;
  • you are not allowed to buy the goods from us;
  • we are not allowed to sell the goods to you;
  • you have ordered too many goods; or
  • there has been a mistake on the pricing or description of the goods.
Payment Terms

We accept PayPal, a worldwide online payments system that supports online money transfers and is PCI DSS complaint – your piece of mind for secure payments.

Returns Policy

At klu we strive to ensure that all our products are produced to perfection. Each jewellery piece has been individually crafted and is monitored to meet the high-quality standard we expect. But on a rare occasion, we may miss one!

We want you to love our products as much as we do so if you are not reasonably satisfied with your purchase, we offer a 10-day returns policy.

What this returns policy entails

Before a refund is made, a form of online store credit, the team will assess the returned item. The decision is final.

All returns must be accompanied by a copy of your proof of purchase, and returned with its original packaging and inn perfect condition. We will unfortunately not accept any returns with signs of marks, scratches, etc caused by wear and tear and everyday use.

Our returns policy applies to materials and workmanship under responsible use and does not cover damage caused by accident, abuse, or neglect.

Our returns policy does not cover the natural ageing of materials or wear and tear, and will not cover purchases made using online auction sites or other unauthorised resellers.

We cannot accept returns on sale items and promotional codes.

For any returned item, we will not cover the shipping cost, and we recommend you to send via a trusted courier with a tracking number to ensure the safety and security of the returned item. We will not hold responsibility of any lost, theft, etc returned item.

Please contact our team on [email protected] to arrange.

Processing your refund

Upon receipt of items, the credit or debit card originally used for the purchase will be credited with the cost of the goods minus the delivery charges and transaction fees (exceptions may apply). We will process your refund within 48 hours of receipt. Your credit card company may take 4-7 working days to credit your account (this may vary from bank to bank).

Any comments or questions, please email us at [email protected]